Privacy Policy

1. Introduction & Data Controller

Lintas Toko ("we", "our", or "Platform"), accessible via https://lintastoko.com, provides omnichannel e-commerce management, inventory synchronization, warehouse fulfillment, and order processing for merchants in Indonesia. We are committed to safeguarding your privacy and ensuring transparency in how personal and operational data is handled across our services.

This Privacy Policy describes how we collect, store, process, and protect information when you use our web platform and integrate external marketplace channels including TikTok Shop, Lazada, Shopee, and Blibli.

2. Information We Collect

To deliver omnichannel fulfillment and order synchronization services, we process the following categories of data:

• Merchant Account Information: Name, business email address, phone number, encrypted account passwords, and team role assignments.
• Marketplace Authorization Credentials: Official OAuth2 access tokens, refresh tokens, shop IDs, and authorized channel identifiers granted through marketplace consent screens.
• Catalog & Inventory Data: Product titles, SKUs, barcode identifiers, pricing, warehouse shelf locations, stock quantities, and product imagery.
• Order & Shipping Data: Order identifiers, ordered items, payment status, tracking numbers, and courier shipping documents (AWB).
• Buyer Customer Information (PII): Recipient name, shipping address, and contact numbers received via official marketplace APIs strictly for parcel packaging and courier handover.

3. How We Use Collected Information

We strictly process your data for legitimate omnichannel business operations:

• Synchronizing multi-channel stock levels in real-time to prevent overselling across marketplaces.
• Fetching pending orders, printing picking slips, invoices, and carrier shipping labels (AWBs).
• Updating marketplace shipment statuses (e.g. Ready-to-Ship, Handed to Courier, Tracking ID dispatch).
• Providing live buyer customer support via integrated marketplace chat gateways.
• Generating internal accounting, stock discrepancy, and sales performance reports.

4. Data Protection & Buyer PII Safeguards

• Encryption: All data transmitted between browsers, marketplace gateways, and our servers is encrypted using modern TLS 1.3 / HTTPS.
• PII Masking: In compliance with TikTok Shop, Lazada, and Shopee Data Protection specifications, sensitive buyer details (phone, full street addresses) are masked in user-facing logs and reports whenever complete details are not required for physical labeling.
• Access Control: Strict role-based access control (RBAC) ensures only authorized warehouse staff can view operational shipping details.

5. Third-Party Marketplace Integrations

Our Platform connects with official e-commerce Open Platforms via authorized APIs and webhooks. When connecting your store, data exchange occurs strictly within the authorized scope of that marketplace:

6. Data Retention, De-Authorization & Deletion

We retain operational and transaction data only as long as necessary to fulfill merchant business requirements and statutory Indonesian accounting obligations.

• Disconnection & Revocation: If a merchant unlinks a shop or revokes authorization from Seller Center, our system immediately deactivates synchronization tokens and ceases API interactions.
• Account & Data Deletion Requests: Merchants may submit a formal request to purge their store records, customer cache, and operational data by emailing [email protected]. Verified deletion requests are executed within 30 days.

7. Contact & Data Protection Inquiries

For questions, feedback, or data privacy requests concerning this Privacy Policy, please reach out to our Data Protection Officer: